Clinic Policies

  • You can book over the phone or in person. If you can let us know the reason for booking, it will help us to give you adequate time and prepare accordingly. If it is personal, no need to tell the reason, you can tell it is personal. Come for your appointment 10 min early to do vitals or other tests as needed.
  • We cannot give results over the phone. If you do tests, one week later book an appointment to go over results. All patients are expected to come back to follow-up on test results.
  • We cannot refill prescriptions by phone or fax to the pharmacy. Book an appointment for refills 2 weeks ahead of time before you finish medication. Most of the medication needs to be reassessed.
  • If you do not cancel your appointment 24 hours ahead of time, it will be a no show. If you make 2 no shows, you have to pay C$40 for 2nd no show. If you make 3 no shows, you cannot book until you pay for the previous 2 no shows. We appreciate if you can cancel 24 hours ahead of time, we can offer an appointment for another patient.
  • We make referrals to specialists in 1-2 days, most of the time to get an appointment from a specialist takes time. Specialists or we will inform you of your appointment. If we get to know wait time, we will inform you.
  • Alberta health and Wellness do not cover some services called uninsured services. You have to pay for uninsured services. We have a common list on exam rooms and we have a book with Alberta Medical Association guidelines for uninsured services, if you would like to refer.
  • Please inform our office of any changes to your personal information upon arrival at the clinic or call after any of the above have changed. Keep your address and  telephone number up to date.
  • We do not prescribe controlled substances to patients who are not known to our clinic. We will have a contract with patients for controlled substances. No early refills.
  • We make every effort to make your visit pleasant and comfortable. We ask that your behavior is respectful to our staff. There is a zero tolerance for abuse of any kind and may lead to dismissal from the practice.
  • A satisfactory doctor-patient relationship is necessary to provide good healthcare. If for any reason, this relationship becomes compromised, then it may be best for both parties to end the relationship.